Any Question

About Our Service.

What does this cleaning service include?

Your domestic cleaner will follow the list of cleaning tasks you have provided based on your priorities and the duration you have booked.

Do I need to provide the cleaning products and equipment?

Your London cleaner will use the available cleaning products, materials and equipment at your home. In case you are missing the necessary detergents, please note that in your booking and, the cleaner will provide those if given notice in advance. Please note that the equipment needs to be supplied by you (this includes your hoover, mop and bucket) as the cleaners usually travel by public transport.

Can I change the date and time of my house cleaning service?

Yes, we will first check the availability of your current cleaners and see if they can come at another time. We can send another cleaner in case yours isn't available.

Can I have some extra hours of cleaning this week?

Sure, just let us know when, and we will be happy to arrange this for you. Please note that your usual cleaner might not be available, but we can send an equally experienced professional.

How much does it cost to clean a house?

Domestic cleaning costs depend on the size of your house, the level of cleaning you need, and the time it will take to complete the task.

What happens if my cleaner is sick or on holiday?

We will make sure to inform you, and another cleaner will be sent to your property.

What happens if I am unhappy with the domestic cleaning service?

Please make sure to contact us as soon as possible, and we will do our best to assist you in any way we can.

Is there a contract?

There are no contracts involved. We only ask you to give us 48 hours notice if you want to terminate your regular cleaning service. If you need to skip 1 or 2 visits, just log into your online account at least 48 hours before your next appointment.

Can I have the same local cleaner every time?

We strive to send the same cleaner for weekly and fortnightly services as long as you are able to keep your usual day, time and duration for the service.

Contact Us

Get In Touch

    Contact Info

    Office Address:

    Solar House, 915 High Rd, London N12 8QJ

    Mail Us

    contact @kalsteincleaning.com

    Telephone

    07437348238

    Opening Hour

    08.00am - 10.00pm